01432nam a22001817a 4500 20230209111345.0 230209b sa ||||| |||| 00| 0 eng d 9781485102564 PAPER BACK OCLC RDA 658.812 MACH R MACHADO 175520 CUSTOMER SERVICE JUTA AND COMPANY LTD CAPE TOWN 2015 196 PAGES PAPER BACK 25 CM Customer service is not a new topic in marketing. Although most marketing texts cover customer service in some form or another, the topic is generally not given the attention it deserves. In a society where customers are becoming more informed, more protected and more demanding than in the past, it makes good business sense to ensure that your customers receive a high level of customer service. After all, a happy customer is a satisfied customer, and a satisfied customer will remember the experience and purchase from you again and again. Customer Service draws together the important issues with regard to customer service. It addresses all the key elements that need to be considered when developing a service strategy for a business. The text is not only written with undergraduate students in mind, but also for the entire spectrum of businesses - both large and small - and for employees at all levels"--Publisher website ADULTS ddc BOOK 2ND EDITION NF NF MACH 5827 Bontle Makola 5827 Bontle Makola 743550 743549 0 0 ddc 0 0 600 KWAPL KWAPL GEN 2023-02-09 3 658.812 MACH 33228031057104 2026-06-18 2026-06-18 2023-02-09 BOOK