@book{96485,
	author = { SHEPARD, Glenn   Hoboken, NJ, 2005  },
	title = {How to make performance evaluations really work : a step-by-step guide complete with sample words, phrases, forms, and pitfalls to avoid },
	publisher = {John Wiley & Sons},
	year = {2005  },
	address = {Hoboken, NJ}
}