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A guide to customer service skills: for the service desk professonal/

Knapp, Donna

A guide to customer service skills: for the service desk professonal/ Donna Knapp. - Third edition. - United States: Course Technology, Cengage Learning; 2011. - xix, 488 pages.: illustrations; 24 cm.

ISBN: 9780538748537 Paperback (pbk)

Dewey Class. No.: 004.0688 KNAP

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