Best, Roger J. Market-based management : strategies for growing customer value and profitability / Roger J. Best. - Forth edition. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005. - xxii, 506 pages. : illustrations. ; 24 cm. Includes bibliographical references and index. ISBN: 9780131469563 Paperback (pbk) LCCN: Subjects--Topical Terms: Marketing--Management. Dewey Class. No.: 658.822 BEST