Effective customer care /

Wellington, Patricia.

Effective customer care / Pat Wellington. - London ; Philadelphia : Kogan Page, c2010. - xiv, 130 pages : illustration ; 22 cm. - Creating success . - Creating success. .

At head of title: The Sunday Times.

9780749460433


Customer relations.
Customer services.
Customer relations--Case studies.
Customer services--Case studies.

658.812 WELL