MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01140cam a2200289 b 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
3228 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20231023121329.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
2023 s2023 enka 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749460433 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
3228 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 WELL |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wellington, Patricia. |
| 9 (RLIN) |
183270 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective customer care / |
| Statement of responsibility, etc. |
Pat Wellington. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London ; |
| -- |
Philadelphia : |
| Name of publisher, distributor, etc. |
Kogan Page, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 130 pages : |
| Other physical details |
illustration ; |
| Dimensions |
22 cm. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Creating success |
| 500 ## - GENERAL NOTE |
|---|
| General note |
At head of title: The Sunday Times. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 9 (RLIN) |
183271 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
183272 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
183273 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
183274 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Creating success. |
| 9 (RLIN) |
183275 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents only |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| item type |
Book |
| -- |
169 |
| -- |
Boniswa Ngcongolo |
| -- |
169 |
| -- |
Boniswa Ngcongolo |